JOB CLASSIFICATION: Administrative Assistant (Volunteer)

PROGRAM/DEPARTMENT: Career Skills

COMPANY: Skills for Change

LOCATION: Remote

CONTRACT TYPE: Casual

HOURS: 10-20 hours

PAY RATE: Not applicable (Volunteer)

REPORTS TO: Manager, Social Enterprise

START DATE: Immediately

END DATE: December 31, 2024 (flexible)

APPLICATION DEADLINE: Available until filled

COMPANY:

Located on the traditional territories of the Mississaugas of the Credit, the Anishnabeg, the Chippewa, Haudenosaunee, and the Wendat peoples, Skills for Change is working towards advancing the Sustainable Development Goals for the Greater Toronto and Hamilton Area. Named Charity Village's Best Non-Profit Employer - Diversity, Equity and Inclusion and winner of the 2021 Canada Volunteer Awards for innovation, our organization is committed to reducing poverty, improve mental health, eliminating gender-based violence, building community, eradicating systemic racism, and settling and creating sustainable communities for all immigrants, refugees, and underserved communities. Start your career with SfC and join our 40-year history of creating innovative programming to build welcoming and equitable communities.

GENERAL ACCOUNTABILITY:

Founded in 1982, Skills for Change is a leading non-profit organization serving immigrants and refugees in Canada. Our mission is to build welcoming and equitable communities. Skills for Change is known for pioneering programs that respond to shifting immigration and workplace trends and lead to employment. We create skills development opportunities for immigrants and refugees to access and fully participate in the workplace and wider community. Our Agency has played a major role in uplifting immigrant and equity-seeking communities for 40 years. As one of the leading holistic service providers in our sector, Skills for Change offers more than 25 programs and services, and annually serves 16,000 people who are newcomers, immigrants, and equity-seeking groups in services around employment, integration, mental health, leadership, entrepreneurship, and more.

Skills for Change is working to:

  • Reduce poverty through decent jobs,

  • Settle newcomers to build a life in Canada,

  • Improve Mental Health and Wellbeing,

  • Build skills to promote increased labour market freedom,

  • Advocate for environmentally sustainable and healthy communities,

  • Combat social and professional isolation through mentorship and networking,

  • Help underserved seniors to make friends and be digitally safe,

  • Empower entire communities to work towards eradicating systemic racism,

  • Provide youth with equal access to opportunities,

  • Promote gender equality.

POSITION NATURE AND SCOPE:

We are seeking an administrative assistant to help provide assistance with client support, client onboarding, and sales.

JOB DESCRIPTION:

  • Maintain efficient processes for responding to client inquiries communicated via telephone, in-person, and/or email.

  • Maintain client case management files, follow up with clients and update required statistical reports.

  • Assist with day-to-day operations and administrative support for the program.

  • Assist with course registration and payments for clients.

  • Assist with client onboarding and offboarding for the program.

  • Liaise with department manager regarding program needs, client requests, and issues.

QUALIFICATIONS, SKILLS, AND ATTRIBUTES:

  • A secondary school diploma or equivalent is required.

  • +1 years of experience in a secretarial or office administration role is an asset.

  • Excellent proficiency with MS Office 365 is an asset.

  • Excellent organizational, time management, and communication skills.

  • Sensitivity to and an understanding of barriers to employment faced by immigrants, refugees, and other disadvantaged groups.

PLEASE SEND YOUR APPLICATION TO: hr@skillsforchange.org

As part of our commitment to diversity & inclusion racial justice and reconciliation, Skills for Change encourages applications from those who identify as Black, Indigenous, 2SLGBTQ+, Racialized and other under-represented communities. Skills for Change offers accommodation for applicants with disabilities in each stage of the hiring process. If you are contacted regarding a job opportunity, please advise if you require accommodation. This document is available in an alternate format on request.

We thank all applicants for their interest in this position however only those selected for an interview will be contacted.