DEPARTMENT: Employment Ontario

COMPANY: Skills for Change

LOCATION:  791 St. Clair Ave West, Toronto ON

REPORTS TO: Manager, Programs and Services

CONTRACT TYPE: Permanent (Union)

HOURS: 35 hours per week (Monday- Friday)

RATE: $18.55

START DATE: Immediately




With over 40 years of operations, Skills for Change is a highly respected non-profit charity with a province wide reputation for pioneering programs that respond to shifting immigration and workplace trends and lead to employment. Skills for Change provides multi-sited employment, job skills, career exploration through mentoring and entrepreneurship, job development, mental health and wellness, language and settlement programs and services throughout the Greater Toronto and Hamilton Areas.


To provide a positive first impression to clients and visitors, conduct administration duties as well as providing quality customer service by assisting client with their registration, provide resource support and referrals where needed.


  • Greet and welcome clients, visitors, and guests at the front desk in person and over the phone.
  • Screen and direct calls to appropriate staff members and SfC departments; take messages and convey to the appropriate staff members, volunteers, or placement students.
  • Track referral type from all new clients that contact us via emails and phone.
  • Refer clients to appropriate internal/external programs and services after checking eligibility, initial language level and  needs. settlement/employment.
  • Schedule appointments for new clients for registration and intake.
  • Monitor the general site emails and respond to inquiries.
  • Screen all the visitors to the agency at the front desk to ensure security and monitor the overall compliance to the access control program at all times.
  • Maintain the daily facility sign-in sheets and track facility access flow
  • Monitor agency program bulletin boards and keep them up-to-date.
  • Maintain agency flyers and information at the front desk and resource centre.
  • Research and update existing community resources on a regular basis.
  • Assist clients in the resource centre with computer assistance and general inquiries.
  • Support the coordination and logistics of planning and delivering onsite job fairs and other events as required
  • Participate in community outreach to promote SfC programs and services including attending various stakeholders networking sessions and special events.
  • As requested, create client files, and assist with file management and maintenance to ensure quality control measures as well as data collection constancy and integrity, and security.
  • Compile our customer service feedback from our individual and workshop clients and submit to the Site Supervisor for analysis.
  • Monitor quantity of supplies and office equipment and complete purchase order to be approved by Site Supervisor.
  • Liaise with the technical staff for the maintenance of leased office equipment like fax machine, photocopiers etc.
  • Assist in organizing special events at SfC like AGM’s, Conferences, media events, NPA, Alumni meetings,
  • Celebrations, fundraising activities, and Staff activities.
  • Execute general administrative tasks and assist with placement student onboarding
  • Attend staff and team meetings as required
  • Conduct a sweep of the building and complete the full closure of facility at the close of the workday
  • Other duties as assigned by Management
  • Participate in all meetings as required


  • Post-Secondary degree or diploma required in administration, customer service, community work and/or related field;
  • A minimum of 2 years of related experience required;
  • Experience operating telephone switchboard, multi-line phone system required;
  • Criminal reference check for vulnerable sector is required
  • Excellent communication skills, fluent in other languages would be an asset
  • Strong interpersonal, teamwork and customer service skills
  • Initiative, energy, and persistence in completing assignments
  • Adaptable with excellent problem-solving skills and a high level of resourcefulness
  • Touch typing, data entry, proficiency working in Windows, Google, and MS office applications required;
  • Excellent organizational skills and ability to multitask effectively
  • Knowledge of and familiarity with community resources
  • Sensitivity to, and understanding of, issues of concern to the immigrants and refugees, youth, persons with a disability


Skills for Change provides learning and training opportunities for immigrants, refugees and equity seeking groups to access and fully participate in the workplace and wider community to persons with disabilities to newcomers to Canada (including refugees) to Indigenous peoples to members of a visible minority to children or youth to seniors to the LGBTQ2 community. Skills for Change offers accommodation for applicants with disabilities in each stage of the hiring process. If you are contacted regarding a job opportunity, please advise if you require accommodation. This document is available in alternate format on request.

We thank all applicants for their interest in this position, however only those selected for an interview will be contacted.