PROGRAM: Employment Ontario 

COMPANY: Skills for Change 

LOCATION: 30 Weston Rd, Toronto, ON 

REPORTS TO: Manager, Programs and Services 


HOURS: 35 hours per week (Monday- Friday) 

START DATE: To Be Determined 




With 38 years of operations, Skills for Change is a highly respected non-profit charity with a province wide reputation for pioneering  programs that respond to shifting immigration and workplace trends and lead to employment. We offer a range of accelerated programs  including mentoring, employment, settlement, language training together with specialized programs for trades, women, and youth. We  have 5 locations across the GTA, over 80 full-time and part-time staff and serve 16,000 clients annually.



Employment Ontario offers a range of resources, supports and service components to respond to the employment needs of individuals  and the skilled labour needs of employers, and to help individuals on a path to higher skill training and employment. The incumbent will  work with Bridge2Work Programs and Employment Ontario teams


The ideal candidate has: 

Experience and sensitivity in dealing with members of different cultural and racial backgrounds, including visible and invisible  dimensions of diversity 

Demonstrated commitment to high standards of culturally responsive service delivery within an anti-racism and anti-oppression  framework 

Knowledge of social issues, immigrant issues, social isolation, sexual assault and VAW 

Knowledge of community resources and services relating to mental health services 

Demonstrated ability in using discretion in dealing with highly sensitive and confidential issues 

Understanding of and extensive experience in crisis response 

Proficiency in planning, implementing and evaluating group activities 

Good organizational skills, ability to multi-task while maintaining a high level of accuracy 

Demonstrated high degree of initiative, judgment and problem-solving ability 

Intermediate to master level skills in Microsoft and Google Suite (Word, Excel and PowerPoint)  

Working knowledge of POES and Sales Force (database systems)  

Excellent oral and written English communication skills 

Ability to work flexible hours, including evenings and weekends if required 



Day-to-Day Operations: 

Ensure that clients are effectively and efficiently served by the Employment Ontario program. 

Monitor and track program outcomes and targets to ensure they are being met in a timely manner. 

Adhere to and follow all program reporting mechanisms as laid out in the contractual agreement. 

Intervene and support staff in dealing with difficult clients/situations when necessary. 

Work collaboratively with the other Supervisor, Employment Services and leadership to ensure consistency in service delivery and  sharing of resources across the EO sites resulting in smooth delivery of the SfC EO program.

Collaborate and work closely with other SfC Supervisors to establish processes and protocols for sharing resources and referrals  and to build agency capacity. 

Travel to other SfC locations is an integral part of the position. 


Human Resources: 

Oversee the hiring, orientation, probationary and annual performance evaluations, supervision and discipline of staff members.

Continually work at building and maintaining a strong team environment both on site and across the EO sites and ensure smooth communication amongst all the team members. 

Share on a regular basis with program team, professional development and training opportunities, Ministry EO updates and  releases. 

Ensure that staff remains motivated and engage in ongoing learning and skills enhancement to better serve the needs of clients.

Ensure that staff relations and work conditions promote a barrier-free, non-discriminatory environment which is consistent with the  agency’s anti-racism, anti-discrimination/harassment policies. 

Assist Senior Manager with developing and implementing policies and procedures governing the operation of the site.

Work collaboratively with the other Supervisor, Employment Services to ensure that HR policies and procedures are consistent  and effective across locations. 

Provide back up support as required across EO locations.


Development of Services and Resources: 

Supervise the development, delivery and enhancement of Employment Ontario services.  

Keep updated of policy changes, immigration trends, regulations and program development as it relates to service delivery and participants seeking to enter the workforce. 

Work with staff to create appropriate processes to ensure coordinated and integrated service delivery to clients across all the  agency’s programs and services, particularly across locations. 

Identify and develop new services and resources based on client needs and work at continually enhancing service delivery and  increasing business intelligence. 

Monitor and track the smooth and ongoing operation of cross program referrals and shared resources. 

Work closely with other EO service providers and community organizations to ensure smooth referral processes and Client  Service Planning and Coordination (CSPC). 

Liaise with Employer Engagement and Marketing Departments in the planning and organization of special events, job fairs, and  networking events.  

Coordinate the selection, organization and display of materials and resources at the site. 

Evaluate the effectiveness of service delivery in consultation with the Senior Manager, Programs and Services and present  solutions to enhance services on an ongoing basis. 


Public Relations: 

Initiate community partnerships that will enhance the services offered to clients. 

Represent the SfC Employment Ontario team amongst community partners at external committees, network meetings, outreach  events etc. 

Maintain a positive professional relationship and communication links with public and relevant stakeholders. 



Prepare QSARs,(quarterly reports), annual Business Plans and other reports as required by the funder. 

Write monthly management narrative reports and prepare agency statistical reports. 

Collect, analyze, track and monitor monthly, quarterly and annual statistical reports and statistics on an ongoing basis to ensure  program targets are being met on a timely basis. 

Take timely and corrective action when necessary if program targets are falling behind. 

Liaise with ETC (Employment and Training Consultant) during site visits and as required. 

Develop, manage and oversee program budget including YJL incentives and client employment and training supports.

Coordinate project purchases (vendors, resources, supplies, capital items), oversee petty cash, and approve program expenses.

Participate in meetings such as Management meetings, program team, staff, and other meetings as required. 

Work co-operatively with other Skills for Change staff involved in related initiatives. 

Handle additional tasks as required by the Senior Manager Programs and Services.



Ensure the safety and maintenance of the site. 

Liaise with landlord regarding any maintenance and safety issues. 

Oversee the monthly Health & Safety audit for the site.



Master’s degree in related discipline or Bachelor’s degree with equivalent work experience. 

Minimum 2-3 years’ experience in program delivery or management within Employment Ontario program or employment services  delivery in non-profit. 

Minimum of 2-3 experience with staff supervision within a unionized environment 

Superior skills in proposal writing. 

Experience in budget preparation and budget management. 

Excellent presentation and facilitation skills. 

Ability to manage landlord relationship and provide property oversight. 

Extensive experience working cooperatively with various government and community agencies providing training and employment  services. 

Demonstrated excellence in: time management, organization, planning and research skills. 

Knowledge/understanding of and sensitivity to issues of concern to immigrants and refugees and those with special needs.

Strong leadership and teambuilding skills. 

Strong analytical and problem-solving skills. 

Positive and flexible attitude towards change and willingness to contribute to organizational goals. 



100% employer paid comprehensive health dental & wellness benefits 

Generous paid sick days and attractive vacation package 

Employer matched RRSP contributions 

Professional development workshops, training & development opportunities 

Companywide wellness initiatives, staff awards and retreats. 



Skills for Change provides learning and training opportunities for immigrants, refugees and equity seeking groups to access and fully  participate in the workplace and wider community to persons with disabilities to newcomers to Canada (including refugees) to Indigenous  peoples to members of a visible minority to children or youth to seniors to the LGBTQ2 community. 

Skills for Change offers accommodation for applicants with disabilities in each stage of the hiring process. If you are contacted regarding a  job opportunity, please advise if you require accommodation. This document is available in alternate format on request. 

We thank all applicants for their interest in this position, however only those selected for an interview will be contacted.