Customer Service- The Butternut Baking Co.

Posted 2 months ago

Customer Service

Duties and Responsibilities
 Promptly welcome customers when they arrive with a professional and
courteous manner
 Assist guests with food and nutritional menu inquiries and making helpful
menu suggestions based on guest preferences and dietary needs
 Accurately input orders through the POS system and carefully process
payments while handling cash and interact transactions
 Acquire strong knowledge of all Butternut products and corresponding
dietary information
 Restock baked goods counter, display fridge, and retail shelves according to
merchandizing training and company standards
 Assist with wholesale packing and operations
 Receive orders and confirm receipt and check quantities of each invoiced
item that is delivered
 Communicate with the Front of House Manager and Kitchen Manager to
provide a seamless experience for customers
 Check for quality assurance of all products being sold including retail and
 Ensure that all opening and closing duties of the bakery are completed
correctly and that cleanliness and maintenance are maintained daily
 Maintain inventory system for front of house supplies, retail goods, and
baked goods
 Assist with dishwashing and kitchen cleanliness and supporting other team
members when needed

 Excellent communication skills; ability to communicate effectively,
respectfully and work well with others in a team based environment
 Exceptional time management and organizational skills
 Ability to multi-task in a fast paced environment
 Availability to work weekends and holidays as required
 Ability to stand for 8-9 hr shifts and to safely lift up to 50lbs
 Food handlers certificate is an asset but not required
 Must be eligible for employment in Canada
 Must speak English fluently
 Interest in the health + wellness community and/or knowledge about
Paleo/natural baking (a major plus, but not mandatory!)

 15% discount of all Butternut baked goods
 Purchase outside retail goods at costs
 Tips shared equally between FOH and BOH teams
 Small team environment – we have lots of fun!
 A position that can lead to growth within our company

Part-time, 16-24 hrs
Full-time, 35-44 hrs
Availability: weekends and open availability 1-2 weeks prior to every major holiday

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