Date/Time
Date(s) - 21/05/2019 - 24/05/2019
10:00 am - 12:30 pm


Join Skills for Change for a free 4-day Customer Service workshop to jump-start your career in customer service!

About this Event

Are you interested in working in Retail, Food Service, Call center or Office Reception?

Join us for a 4-day free training session which will include a Cash Register Hands-on Training.

A Certification of Completion will be provided at the end of the program and there will be 2- 4 weeks optional unpaid placement for those who interested in seeking immediate employment in the Retail Industry or related jobs.

Financial Incentives will be provided those registered clients who secure employment after going through the program.

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Preparing to work in Customer Service

Topics Covered include:

  • What makes for excellent customer service?
  • Employer Expectations: Punctuality, Accountability, Team Work, Honesty, Initiative, Dress-code, etc
  • Effective Communication
  • Conflict Resolution
  • Cross-Cultural Communication
  • Hands-on Cash Register Training
  • Job Search Strategies
  • Resume Targeting
  • Interviewing with confidence

Location:

Employment Ontario West | Stockyards Location

30 Weston Road, Unit A309 – Upper Level
Toronto, Ontario  M6N 0A7

eo-west@skillsforchange.org

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