Date/Time
Date(s) - 30/04/2019 - 03/05/2019
1:30 pm - 4:00 pm


A Free 4-day Workshop

About this Event

Day 1

Customer service defined

A history of Customer service

The Role of Customer Service

. Unique Characteristics of Services

. The Service Marketing Mix

Customer Service in the Hospitality Sector

Set a Formal Table and Fold Table Napkins for a Formal Occasion

Day 2

Providing Guest Service Basics

Aspects of Guest Service

. Advice for Providing Guest Service

. Top Three Attributes of Customer service

. Types of Service

. Tangibles and Intangibles

. The Customer Ultimately Decides

. Meeting Guests Expectations

. Order of Expectations

. Exceeding Expectations

. How to deal with Angry Hotel Customers

Day 3

Field Trip

. Visiting a Hotel and Restaurant

. Fill out a Questionnaire ( Collect Information and Network)

. Debrief

Day 4

. Entry Level Resume for Hospitality

. Common Interview Questions in the Hospitality Industry

. Test

. Certification

Location:

Employment Ontario East | Flemingdon Park

10 Gateway Blvd, Unit 105
Toronto, Ontario

eo-east@skillsforchange.org

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