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Customer Service Workshop Sessions (4 days) EO West

March 9, 2020 @ 10:00 am - March 12, 2020 @ 12:30 pm

Are you interested in working in Retail, Food Service, Call centre or Office Reception?

Join us for a 4-day free training session which will include a Cash Register Hands-on Training.

A Certification of Completion will be provided at the end of the 4 day program and for registered Skills for Change – Employment Ontario clients, there is the possibility of a 2- 4 weeks optional unpaid placement for those who interested in gaining experience in the Retail Industry or related jobs.

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Preparing to work in Customer Service

Topics Covered include:

What makes for excellent customer service?
Employer Expectations: Punctuality, Accountability, Team Work, Honesty, Initiative, Dress-code etc
Effective Communication
Conflict Resolution
Cross Cultural Communication
Hands on Cash Register Training
Job Search Strategies
Resume Targeting
Interviewing with confidence


March 9, 2020 @ 10:00 am
March 12, 2020 @ 12:30 pm