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Customer Service Workshop Sessions (4 days) EO West

February 10 @ 1:30 pm - February 13 @ 4:00 pm

Join Skills for Change for a free 4-day Customer Service workshop to jump-start your career in customer service!

Are you interested in working in Retail, Food Service, Call centre or Office Reception?

Join us for a 4-day free training session which will include a Cash Register Hands-on Training.

A Certification of Completion will be provided at the end of the 4 day program and for registered Skills for Change – Employment Ontario clients, there is the possibility of a 2- 4 weeks optional unpaid placement for those who interested in gaining experience in the Retail Industry or related jobs.

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Preparing to work in Customer Service

Topics Covered include:

What makes for excellent customer service?
Employer Expectations: Punctuality, Accountability, Team Work, Honesty, Initiative, Dress-code etc
Effective Communication
Conflict Resolution
Cross Cultural Communication
Hands on Cash Register Training
Job Search Strategies
Resume Targeting
Interviewing with confidence

Details

Start:
February 10 @ 1:30 pm
End:
February 13 @ 4:00 pm
Website:
https://www.eventbrite.ca/e/customer-service-workshop-sessions-4-days-eo-west-tickets-89126530853