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Customer Service Workshop Sessions (4 days) EO West

January 13 @ 10:00 am - January 16 @ 12:30 pm

Join Skills for Change for a free 4-day Customer Service workshop to jump-start your career in customer service!

Are you interested in working in Retail, Food Service, Call centre or Office Reception?

Join us for a 4-day free training session which will include a Cash Register Hands-on Training.

A Certification of Completion will be provided at the end of the program and there will be 2- 4 weeks optional unpaid placement for those who interested in seeking immediate employment in the Retail Industry or related jobs.

Financial Incentive will be provided those registered clients who secure employment after going through the program.

Preparing to work in Customer Service

Topics Covered include:

What makes for excellent customer service?
Employer Expectations: Punctuality, Accountability, Team Work, Honesty, Initiative, Dress-code etc
Effective Communication
Conflict Resolution
Cross Cultural Communication
Hands on Cash Register Training
Job Search Strategies
Resume Targeting
Interviewing with confidence