EO Postcard PicSm

Skills for Change Employment Ontario program offers a range of employment services, providing resources and supports that respond to both the career and employment needs of individuals and the skilled labour need of employers. Services include:

  • Information & Referral: for training opportunities such as Second Career, Apprenticeship, GED, Literacy and Basic Skills, Bridge Training programs and other Government services. Client Service Planning and Coordination: individual needs assessments, assistance with referrals, access to education, training or other community services
  • Job Search: Support for a successful job search including career exploration, job search tools, professional communication, Canadian workplace culture, group workshops, one-on-one counselling, coaching and individual employment support
  • Job Matching, Placement and Incentives: Matching of skills with employment opportunities. Placement into employment and or on-the-job training, job test and hire, work experience and community volunteer placements. Financial incentives for employers to provide on-the-job training, apprenticeship, work experience opportunities and trial placements
  • Mentoring: Discover the value of a mentor in your profession. Gain insights into the Canadian work environment and get help in building a network of professional contacts in your field. Click on our Mentoring page to learn more about the program.

Welcome to our Get Hired! Job Board

                An Active Listing of All Job Opportunities our Employment Ontario Team is Working to Fill 


Customer Success Representative

Posted: 8 June, 2017

Job Title: Customer Success Representative
Job Type: Full-time
Location: 30 Pennsylvania Ave, Vaughan, Unit 16
About us

Gold Standard has positioned itself as an industry leader in the commercial maintenance market. With an array of services offered, we are truly a one-stop shop for any commercial property. We exercise the most effective and current cleaning methods to ensure top tier quality and customer satisfaction. We work closely with owners, building managers, and supervisors to avoid disruption and maximize productivity. All
Gold Standard employees are WSIB covered, and insured for $5MM. Our staff is qualified, courteous and committed to upholding your image to the highest standard.

 

Duties & Responsibilities

  • Ensuring that all customers are provided with exceptional and high quality customer service experience
  • Performing daily customer reviews
  • Conducting after service follow ups and handling customer related issues in the appropriate manner
  • Attracting new and maintaining loyal customers by answering product and service questions; identifying customers needs and suggesting suitable product and service

Requirements

  • 1-2 years of customer support experience
  • Exceptional oral and written communication skills
  • Organization, time management, and multitasking skills
  • The ability to work well under pressure and tight timelines
  • A keen focus on metrics and quantifiable outcomes
  • A passion for customer service a.k.a. the “make people happy” attitude
  • A go-getter attitude
  • Strong knowledge of MS Word & MS Excel, MS Outlook
  • Graduate with a university/college degree/diploma, and a can do attitude
  • Advanced oral and written communication skills with the ability to respond to customers inquiries via telephone as well as email in a professional and efficient manner

 

 

 

Please send your resume to jsmith@skillsforchange.org until July 31st.

Submit your Application